These Terms of Service (“Terms of Service”), together with our Acceptable Use Policy, Data Processing Agreement, any Service Order (as defined below) and, if applicable, our API Terms of Use, collectively constitute a binding agreement (the “Agreement”) between PATHANALYTICS.ai LLC (“we” or "us" or "Pathanalytics" or "PATHANALYTICS") and you or the legal entity you represent (“Customer” or “you“), and is made effective on the date of electronic acceptance.

Customer’s continued use of the PATHANALYTICS site and/or the Services (as defined below) constitutes Customer’s acknowledgment and acceptance of these terms. Should Customer have any questions about these Terms of Service or the Services, or would like to report violations of these Terms of Service, please contact Pathanalytics Support at support@pathanalytics.ai

PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT GOVERNS YOUR USE OF THE SERVICES. BY CLICKING ON THE “REGISTER ACCOUNT” BUTTON, COMPLETING THE REGISTRATION PROCESS OR ACCESSING OR USING ANY OF THE SERVICES, YOU REPRESENT THAT (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT, (2) YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH PATHANALYTICS (3) THE INFORMATION YOU PROVIDED IN CONNECTION WITH YOUR REGISTRATION FOR THE SERVICES IS ACCURATE AND COMPLETE, AND (4) YOU HAVE THE AUTHORITY TO ENTER INTO THE AGREEMENT PERSONALLY OR ON BEHALF OF THE COMPANY YOU HAVE NAMED AS THE USER, AND TO BIND THAT COMPANY TO THE AGREEMENT. THE TERM “YOU” OR “USER” REFERS TO THE INDIVIDUAL OR LEGAL ENTITY, AS APPLICABLE, IDENTIFIED AS THE USER WHEN YOU REGISTERED FOR THE SERVICES. YOU FURTHER REPRESENT AND WARRANT THAT YOU AND YOUR AUTHORIZED USER(S) (OR THE ENTITY YOU REPRESENT) ARE NOT ON THE UNITED STATES DEPARTMENT OF TREASURY, OFFICE OF FOREIGN ASSET CONTROLS LIST OF SPECIALLY DESIGNATED NATIONAL AND BLOCKED PERSONS AND ARE NOT OTHERWISE A PERSON OR ENTITY TO WHOM PATHANALYTICS IS LEGALLY PROHIBITED TO PROVIDE THE SERVICES.

IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT OR DO NOT MEET THE CONDITIONS DESCRIBED HEREIN, YOU MUST NOT ACCESS OR USE THE SERVICES.

DEFINITIONS. Capitalized terms shall have the meanings set forth in this section, or in the section where they are first used.

1.1. “Authorized User” means any individual who is an employee of Customer or an affiliate, partner, service provider or such other person or entity as may be authorized by Customer to access the Services pursuant to Customer’s rights under this Agreement. For the avoidance of doubt, Customer, as described herein, shall collectively mean and include “Authorized User” where applicable.

1.2. “Customer Communications” means communications sent via the Services, including emails, SMS and MMS messages, communications through websites and transactions, and other similar communications.

1.3. “Customer Data” means any data, information, programs, and other content provided or transmitted by Customer or its Authorized Users to the Services, including, without limitation, Customer Marketing Content and personal data, including personal data of end customers and prospects.

1.4. “Customer Marketing Content” means trademarks, trade names, service marks, slogans, logos, other source identifiers, and marketing and promotional content, including content in Customer Communications provided or transmitted by Customer or its Authorized Users to the Services in connection with the advertising, promotion, and sale of products and services.

1.5. “Documentation” means written information (whether contained in user or technical manuals, training materials, specifications or otherwise, whether in paper, electronic or other written form) regarding the Services that are made available by Pathanalytics to Customer online or in any other manner.

1.6. “Intellectual Property Rights” means any and all intellectual property, industrial property, and other proprietary rights throughout the world, including all rights in, to, or arising out of patents, patent applications, inventions (whether patentable or not), invention disclosures, trade secrets, know-how, proprietary information, works of authorship, copyrights, mask works, moral rights, trademarks, service marks, software, data, technology, layout designs and design rights, and all registrations, applications, renewals, extensions, or reissues of any of the foregoing.

1.7. “Services” means the Pathanalytics app and its affiliated platforms made generally available to and subscribed by Customer in a Service Order, including any and all materials, data, content, and goods furnished subscribed, provided, or otherwise produced through such app and platforms.

1.8. “Service Order” means any communication, online or offline, written or oral, provided by Pathanalytics evidencing the initial designation of the Service by the Customer and any subsequent orders to purchase the Services.

MODIFICATION TO THE AGREEMENT.

Pathanalytics may amend the Agreement from time to time due to changes to the Services, to account for developments under the law, or for any other reason. When material modifications are made, Pathanalytics may (and where required by law, will) send an email to you at the last email address you provided to us pursuant to the Agreement to provide an updated copy of the Agreement. Pathanalytics may require you to provide consent to the updated Agreement in a specified manner before further use of the Services is permitted. If you do not agree to any change(s) after receiving a notice of such change(s), you shall stop using the Services. Otherwise, your continued use of the Services constitutes your acceptance of such change(s). PLEASE REGULARLY CHECK PATHANALYTICS’S WEBSITE TO VIEW THE THEN-CURRENT TERMS.

PROVISION OF SERVICES.

3.1. Access. Subject to the terms and conditions of this Agreement, Pathanalytics grants Customer a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the Term (as defined below). Customer may permit its Authorized Users to use the Services provided that Customer shall be responsible for each Authorized User’s compliance with and breach of the Agreement.

3.2. Restrictions. Customer will not, and will not permit any Authorized User or other party to: (a) modify, adapt, alter, translate, or create derivative works of the Services; (b) sublicense, lease, rent, loan, distribute, or otherwise transfer the Services or Documentation to any third party; (c) reverse engineer, decompile, disassemble, or otherwise derive or determine or attempt to derive or determine the source code (or the underlying ideas, algorithms, structure or organization) of the Services, except to the extent expressly permitted by applicable law (and then only upon advance written notice to Pathanalytics); (d) bypass, delete, or disable any copy protection or security mechanisms of the Services; (e) use or demonstrate the Services in any other way that is in competition with Pathanalytics; (f) remove any notice of proprietary rights from the Services; (g) attempt to gain unauthorized access to, or disrupt the integrity, performance or security of the Services or the data contained therein; (h) use or copy the Services or Documentation, except as expressly allowed herein or (i) use the Services in violation of the Acceptable Use Policy. Pathanalytics shall have the right, but not the obligation, to review and monitor all use of the Services to ensure compliance with the terms and conditions of this Agreement.

3.3. Downtime. Customer acknowledges that access to and use of the Services may be suspended for the duration of any scheduled or unscheduled downtime or unavailability of any portion or all of the Services for any reason, including as a result of power outages, system failures or other interruptions, or any other acts, omissions or failures on the part of Pathanalytics. In addition, from time to time, Pathanalytics may update the software associated with its Services, including but not limited to, (a) to maintain PCI compliance; (b) to fix software bugs or errors; (c) to enhance existing functionality or features that promote customer experience and increase access security; (d) and/or expand existing or develop new product or service offerings. Pathanalytics makes no warranty that such updates will not affect Customer’s use of the Services or introduce new but unknown errors into the software. Further, Pathanalytics shall not be responsible for the effect an update may have on any Service provided by Pathanalytics and any modifications that could adversely impact Pathanalytics Services to Customer. Where support is provided by Pathanalytics, Pathanalytics will provide technical support for the most recent update or version of the Software associated with the Service. From time to time, Pathanalytics may provide support for an older version(s), however Pathanalytics reserves the right to suspend or terminate such support at any time, with or without notice.

3.4. Service Orders. Each Service Order is hereby incorporated into this Agreement by reference and is subject to the terms and conditions of this Agreement; provided, however, that in the event of a conflict with the terms contained in any Service Order, the terms contained in this Agreement shall control unless express reference to the superseded term in the Agreement is set forth in the Service Order. Any terms and conditions that may be contained in any acknowledgement, invoice, purchase order or other Customer-provided form are specifically null and void.

3.5. Cooperation with Platform Partners. Cutsomer may use Pathanalytics’s Services to interact with Cutomer’s other partners or platforms (e.g., webshop or e-commerce platforms). If Customer chooses to integrate the Services with those partners or platforms, Customer agrees that the integration does not, and will not, conflict with the partner’s or platform’s terms and conditions and privacy policies. Further, some partners or platforms may require Customer or Pathanalytics to provide certain Customer Data that Pathanalytics is processing on Customer’s behalf back to those platforms or partners. In such cases, Pathanalytics considers Customer’s request to integrate with the partner or platform as Customer’s instruction to provide this data to the partner or platform according to that partner’s or platform’s terms and conditions. If Customer does not want this data to be provided to the partner or platform, Customer should immediately request the suspension of the integration with the respective partner or platform.

USE OF THE SERVICES

4.1. Setup Responsibilities. Customer shall be responsible for setting up and configuring the Services, including without limitation any provisioning of access to the Services to its Authorized Users. Customer shall be responsible for obtaining and maintaining, at Customer’s expense, all of the necessary telecommunications, computer hardware, software, services and Internet connectivity required by Customer or any Authorized User to access the Services from the Internet. In the event that Pathanalytics assists or advises Customer with any Services setup, configuration or support, in no event shall such assistance or advice be construed as legal advice.

4.2. Customer Account. Customer is solely responsible for protecting and safeguarding Customer’s account and passwords and/or keys or other access or security protocols that have been provided to Customer or that are generated in connection with Customer’s use of the Services. Customer shall use commercially reasonable efforts to prevent unauthorized access to or use of its account and the Services. Customer is solely and fully responsible for all activities, including accrued charges, that occur in connection with its account and its use of the Services. In the event Customer believes Customer’s account or the Services have been compromised, including any unauthorized use or access of the Services or any other known or suspected breach of security, Customer shall immediately notify Pathanalytics by email to info@pathanalytics.ai.com, but in no event more than twenty-four (24) hours following discovery of such breach.

4.3. Suspension, Limitation and Termination of Access. Pathanalytics shall be entitled, without liability to Customer, to immediately suspend, terminate or limit Customer’s access to the Services at any time in the event that Pathanalytics determines, in its reasonable discretion, that (i) the Services are being used by Customer, or its Authorized Users, in violation of any applicable laws or regulations or this Agreement; (ii) the Services are being used by Customer in an unauthorized, inappropriate, or fraudulent manner; (iii) the use of the Services by Customer adversely affects Pathanalytics’s equipment or service to others; (iv) Pathanalytics is prohibited by an order of a court or other governmental agency from providing the Services; (v) there is a denial of service attack or any other event which Pathanalytics determines, in its sole discretion, may create a risk to the Services or to any other customers if the Services were not suspended; (vi) there is a security incident or other disaster that impacts the Services or the security of the Services, Customer’s account or Customer Data; or (vii) any amount due under this Agreement is not received by Pathanalytics within fifteen (15) days after it was due. Without limiting the generality of this Section, Pathanalytics shall have no liability for any damages, liabilities or losses as a result of any suspension, limitation or termination of Customer‘s right to use the Services pursuant to this Section 4.3.

INTELLECTUAL PROPERTY

5.1. Ownership. Customer acknowledges and agrees that all rights, title and interest in and to the Services, including any and all copyrightable materials or any other content thereof which is or may be subject to any intellectual property rights under any applicable law (e.g., source and object code, applications, designs, animations, interfaces, documentations, derivatives and versions thereof, the “look and feel” of Pathanalytics’s Services, methods, products, algorithms, data, interactive features and objects, tools and methods, inventions, trade secrets, logos, domains, customized URLs, trademarks, service marks, trade names and other proprietary and confidential data and identifiers, whether or not registered and/or capable of being registered (collectively, “Intellectual Property”), and any derivations thereof, the development of which required the expenditure of considerable time and financial resources, are owned by and/or licensed to Pathanalytics. All rights in and to the Services not expressly granted to Customer in this Agreement are reserved by Pathanalytics and its service providers/vendors. Except as expressly set forth herein, no express or implied license or right of any kind is granted to Customer regarding the Services, or any part thereof, including any right to obtain possession of any software, source code, data or other technical material related to the Services.

5.2. Continuous Development. Consistent with Section 3.3 above, Customer acknowledges that Pathanalytics may continually develop, deliver and provide to Customer ongoing innovation to the Services in the form of new features, functionalities, and data offerings. Accordingly, Pathanalytics reserves the right to modify the Services from time to time. Some modifications will be provided to Customer at no additional charge. In the event Pathanalytics adds additional, or modify existing, functionality to a particular Service, Pathanalytics may condition the implementation of such additions or modifications on Customer’s payment of additional fees, provided that Customer may continue to use the version of the Services that Pathanalytics makes generally available (without such additions or modifications) without paying additional fees.

5.3. Feedback. In the event that Customer or its Authorized Users provide any comments or suggestions in connection with the Services, whether written or oral (collectively, the “Feedback”), Pathanalytics, in its sole discretion, shall be entitled to use the Feedback without restriction or compensation, and such Feedback will not be treated as confidential to Customer. Customer hereby grants Pathanalytics, on behalf of itself and its Authorized Users, a worldwide, non-exclusive, irrevocable, perpetual, royalty-free right and license to incorporate the Feedback into Pathanalytics products and services.

5.4. Aggregated Data. Pathanalytics may collect and derive from Customer Data aggregated data that does not identify Customer, any third-party entity or any natural persons, and use and disclose such aggregated data for Pathanalytics’s legitimate business purposes, which may include but is not limited to Services improvement, service and product development, and/or research and marketing. Additionally, Pathanalytics may collect and review Customer Marketing Content to improve and enhance the Services and for other development, diagnostic and corrective purposes.

FEES AND EXPENSES; PAYMENTS

6.1. Fees Generally. In consideration for the Services, Customer will pay Pathanalytics the then-current fees set forth in the “Account” section of Customer’s account in the Services unless otherwise set forth in an applicable Service Order (“Fees”). If Customer fails to pay any fees so due within ten (10) days from the applicable due date for payments, Customer’s account shall be put into a suspension. During this time, Customer’s access to the Services may be restricted. If during this suspension period, Customer provides valid payment information and pays the balance due in-full, Services will be reinstated upon the processing of the new payment information. In addition, Customer’s failure to fully pay any fees within ten (10) days after the applicable due date will be deemed a material breach of this Agreement, justifying Pathanalytics’s suspension of its performance of the Services and/or termination of this Agreement. Customer is responsible for any fees associated with reinstatement of Services. Any such suspension or termination would not relieve Customer from paying past due fees plus any applicable interest as measured by interest rates set by the U.S. Department of Trearsury. Pathanalytics attempts to automatically charge the credit card on file for any past due invoice for current, suspended and canceled accounts. Accounts suspended and reactivated must pay all past due and current amounts. Accounts past due over thirty (30) days may not be reactivated unless agreed to by Pathanalytics in its sole discretion. Otherwise, Customer must sign up for new Services and pay all fees, including any setup fees, in full. If a payment is returned or rejected by Pathanalytics’s bank, or incurs additional costs for Pathanalytics (e.g., bank fees) for any reason, Customer may be charged a service fee of $100.00 and be required to reimburse all such fees and costs incurred by Pathanalytics, and Customer shall be immediately deemed to be in default of this Agreement. Accounts and all amounts in default are subject to a late payment charge (as described in Section 6.3 below), or the maximum amount permitted by law, whichever is greater, until fully paid.

6.2. Fee Increases. Pathanalytics will provide Customer fourteen (14) days advance notice for any increase in fees. Any increases to the Fees shall apply at the beginning of the Customer’s following Term. Customer’s continued use of the Services after a Fee increase will constitute Customer’s agreement to the increase in Fees.

6.3. Billing, Invoicing, and Payment Terms. Pathanalytics will charge Customer the Fees for the Services in advance for each billing period on or after the first day of such billing period. All Fees for Services are due and payable in US Dollars and are non-refundable. If Customer is paying by credit card or eCheck, (a) Customer hereby irrevocably authorizes Pathanalytics to charge the credit card or other payment method provided for any such amounts when due, (b) amounts due will be automatically charged, (c) if Customer’s credit card is declined, Pathanalytics will attempt to reach out to Customer for a new payment method, and (d) if Customer’s credit card expires, Customer hereby gives Pathanalytics permission to submit the credit card charge with a later expiration date. If Pathanalytics fails to resolve an issue with Customer resulting from a credit card decline or expiration, Pathanalytics may terminate the account due to non-payment. Customer agrees to notify Pathanalytics of all billing disputes within fourteen (14) days of delivery of the billing statement or invoice, and disputes not made within that time are waived. Late payments, including those resulting from credit card declines, will accrue interest at a rate of one and one-half percent (1.5%) per month, or the rate allowed by applicable law, whichever is greater. If Pathanalytics must initiate a collections process to recover fees due and payable hereunder, then Pathanalytics shall be entitled to recover from Customer all costs associated with such collections efforts, including but not limited to reasonable attorneys’ fees.

6.4. Taxes. The Fees are exclusive of all applicable sales, use, value-added and other taxes, and all applicable duties, tariffs, assessments, export and import fees, or other similar charges, and Customer will be responsible for payment of all such taxes (other than taxes based on Pathanalytics’s income), fees, duties, and charges and any related penalties and interest, arising from the payment of the Fees and the delivery of the Services. To the extent that Pathanalytics charges any of the aforementioned taxes, they are calculated using the tax rates that apply based on the billing address provided by Customer. Such amounts are in addition to the Fees and will be billed to Customer’s authorized payment method. If Customer is exempt from payment of any such taxes, Customer must provide Pathanalytics with evidence of exemption. If Customer is not charged any of the aforementioned taxes by Pathanalytics, Customer is responsible for determining if taxes are payable, and if so, self- remitting such taxes to the appropriate tax authorities in Customer’s jurisdiction. Customer will make all payments of Fees to Pathanalytics free and clear of, and without reduction for, any withholding taxes. Any such taxes imposed on payments of fees to KPathanalyticsendall will be Customer’s sole responsibility, and Customer will provide Pathanalytics with official receipts issued by the appropriate taxing authority, or such other evidence as Pathanalytics may reasonably request, to establish that such taxes have been paid. Customer shall indemnify, defend, and hold Pathanalytics harmless in connection with any proceedings brought by any taxing authorities in connection with this Agreement. If Pathanalytics is required to pay any such taxes directly to any taxing authorities on behalf of Customer, Customer agress to, upon receipt of Pathanalytics’s invoice, promptly reimburse Pathanalytics for any such taxes paid by Pathanalytics. Any taxes not reimbursed by Customer will be treated as Customer’s failure to pay fees under Section 6.1.

6.5. Expenses. If pre-approved by Customer in a Service Order, Customer shall reimburse Pathanalytics for reasonable out-of-pocket expenses (including travel and living) incurred in performing its obligations for specific Services under such Service Order. All costs and expenses incurred by Customer in connection with this Agreement are the sole responsibility of Customer.

CUSTOMER DATA AND RESPONSIBILITIES

7.1. Customer Data. Customer Data, and all worldwide Intellectual Property Rights therein, is, as between Pathanalytics and Customer, the exclusive property of Customer. Customer grants Pathanalytics and its affiliates a non-exclusive, perpetual, sublicensable, transferable, worldwide, royalty-free and fully paid license (during and after the service term) to process and use the Customer Data as necessary for purposes of providing the Services and as otherwise permitted in this Agreement, including without limitations, to improve and enhance the Services and for other marketing, development, diagnostic and corrective purposes in connection with the Services and other Pathanalytics product offerings. Customer warrants that Customer is the owner or legal custodian of, or otherwise has the right and has or will obtain the necessary permissions, valid consents and releases to lawfully transmit, store and use all Customer Data in connection with the Services and to grant the rights granted to Pathanalytics under this Agreement.

7.2. Customer Personal Data. Pathanalytics shall collect, use, disclose and otherwise process Customer Personal Data (as defined in the Data Processing Agreement), and safeguard the privacy, confidentiality and security of Customer Personal Data in accordance with the requirements set forth in the Data Processing Agreement, which is hereby incorporated into this Agreement by reference. Not withstanding anything in this Agreement to the contrary, Pathanalytics shall have the right to collect and analyze data that does not refer to or identify Customer or any Authorized User or de-identifies such data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom). Customer acknowledges and agrees that Pathanalytics is allowed to compile Aggregated Data (see Section 5.4 above) based on Customer Data, Customer Persosnal Data, and non-customer data input into the Services. In addition, Customer acknowledges that anonymous, aggregate information, comprising financial information, account data, or other available data that is collected through Customer’s use of the Services, may be used by Pathanalytics and our service providers/vendors to conduct certain analytical research, performance tracking and benchmarking. Customer agrees that Pathanalytics is permitted to publish summary or aggregate results relating to metrics comprised of research data, and distribute or license such anonymous, aggregated research data for any purpose, including but not limited to, helping to improve products and services and assisting in troubleshooting and technical support, among others. Customer’s personally identifiable information will not be distributed or shared with or sold to third parties.

7.3. Customer Responsibilities for Data and Security. Customer and its Authorized Users shall have access to the Customer Data and shall be responsible for all changes to and/or deletions of Customer Data and the security of all passwords and other account information required in order to access and use the Services. Customer shall have the ability to retrieve or export Customer Data out of the Services using the self-service tools Pathanalytics makes available to the Customer. Customer is encouraged to make its own back-ups of the Customer Data and is responsible for backing up such data. Customer shall have the sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data and the means by which Customer acquired Customer Data, and for the adequate security, protection and backup of Customer’s Data. Customer understands that the Services may store and backup files that are no longer usable due to corruption from viruses, software malfunctions and other causes, which might result in Customer restoring files that are no longer usable.

7.4. Customer Communications. Customer shall comply with all applicable laws and regulations applicable to Customer’s use of the Services, including Customer Communications and Customer Marketing Content, which laws and regulations shall include but not be limited to (a) any applicable laws that govern online promotions, offers, gift cards, coupons, and/or gift certificates, data privacy and protection, intellectual property, the sending of electronic marketing messages and the sending of SMS and/or MMS text messages and (b) laws and regulations that apply to commerce, in each jurisdiction in which Customer will be sending marketing communications to a resident of the jurisdiction. Customer acknowledges and agrees that Pathanalytics (i) does not control or monitor Customer Communications, or guarantee the accuracy, integrity, security or quality of such Customer Communications and (ii) is not responsible for obtaining any necessary consents or permissions from recipients of Customer Communications. Upon request, Customer shall provide reasonable proof of compliance with the provisions set forth in this Section and Pathanalytics shall have no obligation to provide Services where Pathanalytics reasonably believes that Customer has not so complied.

REPRESENTATIONS, WARRANTIES AND DISCLAIMERS

8.1. Mutual Representations and Warranties. Pathanalytics and Customer each represents and warrants that: (i) it has full corporate right, power, and authority to enter into this Agreement and (ii) the execution of this Agreement by and the performance of its obligations and duties hereunder do not and will not violate any agreement to which it is a party or is otherwise bound.

8.2. Customer Representations and Warranties. Customer represents and warrants that: (i) Customer has a legally sufficient privacy policy that is made available to end customers and prospects prior to their provision of any Customer Personal Data to Customer or Pathanalytics; (ii) the Customer Data and use of the Customer Data (a) will not infringe, misappropriate, or otherwise violate the Intellectual Property Rights or other rights of any third party, (b) will not constitute defamation, invasion of privacy or publicity, or otherwise violate any similar rights of any third party, and (c) will not be used in any illegal activity or promote illegal activities, including, without limitation, in a manner that might be illegal or harmful to any person or entity; (iii) it will not distribute, share, or facilitate the distribution of unauthorized data, malware, viruses, Trojan horses, spyware, worms, or other malicious or harmful code; and (iv) Customer will comply with and will at all times honor the terms and conditions of any on-line coupon or similar marketing offer, deal or advertisement to market Customer’s products and services offered or otherwise promoted via the Services.

8.3. Limited Warranty. Pathanalytics warrants that the Services, when used in accordance with the terms of this Agreement, will perform substantially in accordance with the Documentation during the term of this Agreement. The foregoing warranty shall not apply to performance issues of the Services resulting from (i) content provided by or passed through Customer or third parties in connection with the Services (including Customer Data and/or Customer Personal Data); (ii) Customer’s data structures, operating environment, equipment or other technology; (iii) the use or combination of the Services with any other software, services or hardware not supported by Pathanalytics; (iv) causes external to the Services, such as problems with the hardware, network or other infrastructure with which the Services are used; (v) unauthorized or improper use of the Services; (vi) any modification of the Services by Customer or its Authorized Users; or (vii) third party components incorporated into the Services, including open source software. Provided that Customer notifies Pathanalytics in writing of any breach of the foregoing warranty during the term of this Agreement, Pathanalytics shall, as Customer’s sole and exclusive remedy, use commercially reasonable efforts to correct such non- conformance and if Pathanalytics fails to remedy the non-conformity, Customer may terminate the Agreement.

8.4. Disclaimer. THE LIMITED WARRANTY SET FORTH IN SECTION 8.3 IS MADE FOR THE BENEFIT OF CUSTOMER ONLY. EXCEPT AS EXPRESSLY PROVIDED IN SECTION 8.3 AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES (INCLUDING THE DOCUMENTATION) ARE PROVIDED “AS IS,” AND Pathanalytics MAKES NO (AND HEREBY DISCLAIMS ALL) OTHER WARRANTIES, REPRESENTATIONS, OR CONDITIONS, WHETHER WRITTEN, ORAL, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, COURSE OF DEALING, TRADE USAGE OR PRACTICE, MERCHANTABILITY, TITLE, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE USE, MISUSE, OR INABILITY TO USE THE SOFTWARE, DOCUMENTATION, OR SERVICES (IN WHOLE OR IN PART) OR ANY OTHER PRODUCTS OR SERVICES PROVIDED TO CUSTOMER BY Pathanalytics, AND ANY OFFERS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Pathanalytics DOES NOT WARRANT THAT THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS OR OPERATE WITHOUT INTERRUPTION OR DOWNTIME OR BE ERROR FREE. SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CUSTOMER.

LIMITATION OF LIABILITY

9.1. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PATHANALYTICS, NOR ANY OF ITS AFFILIATES, SUBCONTRACTORS, LICENSORS, VENDORS OR SUPPLIERS, NOR ANY OF ITS THIRD PARTY PARTNERS, BE LIABLE TO CUSTOMER OR ANY OTHER THIRD PARTY FOR LOST REVENUES, LOST PROFITS OR OTHER SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, CONSEQUENTIAL, RELIANCE OR EXEMPLARY DAMAGES ARISING FROM CUSTOMER’S OR ANY OTHER THIRD PARTY’S USE OF OR INABILITY TO USE THE SERVICES INCLUDING, BUT NOT LIMITED TO, LOSS OF TECHNOLOGY, LOSS OF DATA OR INTERRUPTION OR LOSS OF USE DAMAGES WHETHER OR NOT PATHANALYTICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS. THE MAXIMUM AGGREGATE LIABILITY OF PATHANALYTICS, ITS LICENSORS AND VENDORS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), SHALL NOT EXCEED THE ACTUAL FEES PAID BY CUSTOMER FOR THE SERVICE FOR THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE INITIAL EVENT GIVING RISE TO LIABILITY HEREUNDER, LESS ANY DAMAGES PREVIOUSLY PAID BY PATHANALYTICS TO YOU IN THAT SIX (6) MONTH PERIOD.

9.2. Basis of the Bargain. The parties agree that the limitations of liability set forth in this Section 9 shall survive and continue in full force and effect despite any failure of consideration or of an exclusive remedy. The parties acknowledge that the Fees have been set and the Agreement entered into in reliance upon these limitations of liability and that all such limitations form an essential basis of the bargain between the parties.

CONFIDENTIALITY

10.1. Confidential Information. During the term of this Agreement, each party (the “Disclosing Party”) may provide the other party (the “Receiving Party”) with certain information regarding the Disclosing Party’s business, technology, products, or services, or other confidential or proprietary information (collectively, “Confidential Information”) in whatever form (written, oral or visual) that is furnished or made available to the Receiving Party by or on behalf of the Disclosing Party that (a) if in tangible form, the Disclosing Party has labeled in writing as proprietary or confidential, (b) if in oral or visual form, the Disclosing Party has identified as proprietary or confidential at the time of disclosure, or (c) is of a character that is commonly and reasonably regarded as confidential and/or proprietary. For the avoidance of doubt, the Services, Documentation, and all enhancements and improvements thereto, will be considered Confidential Information of Pathanalytics.

10.2. Protection of Confidential Information. The Receiving Party agrees that it will not use or disclose to any third party any Confidential Information of the Disclosing Party, except for exercising its rights and performing its obligations under this Agreement. The Receiving Party will limit access to the Confidential Information to its employees and contractors who have a need to know, who are subject to confidentiality obligations no less restrictive than those set forth herein and who have been informed of the confidential nature of such information. In addition, the Receiving Party will protect the Disclosing Party’s Confidential Information from unauthorized use, access, or disclosure in the same manner that it protects its own proprietary information of a similar nature, but in no event with less than reasonable care. At the Disclosing Party’s request or upon termination of this Agreement, the Receiving Party will return to the Disclosing Party or destroy (or permanently erase in the case of electronic files) all copies of the Confidential Information that the Receiving Party does not have a continuing right to use under this Agreement, and, upon request, the Receiving Party shall provide to the Disclosing Party written notice certifying compliance with this sentence, unless prohibited by applicable law.

10.3. Exceptions. The confidentiality obligations set forth in this section will not apply to any information that: (a) is or becomes generally available to the public through no fault of the Receiving Party; (b) is lawfully provided to the Receiving Party by a third party free of any confidentiality duties or obligations; (c) the Receiving Party can prove, by clear and convincing evidence, was already known to the Receiving Party without restriction at the time of disclosure; or (d) the Receiving Party can prove, by clear and convincing evidence, was independently developed by employees and contractors of the Receiving Party who had no access to the Confidential Information. In addition, the Receiving Party may disclose Confidential Information to the extent that such disclosure is necessary for the Receiving Party to enforce its rights under this Agreement or is required by law or by the order of a court or similar judicial or administrative body, provided that the Receiving Party promptly (to the extent legally permitted) notifies the Disclosing Party in writing of such required disclosure and reasonably cooperates with the Disclosing Party if the Disclosing Party seeks an appropriate protective order.

10.4. Remedies. Any breach or threatened or attempted breach of this Section 10 may result in immediate, irreparable harm for which monetary damages would be an inadequate remedy. If a court of competent jurisdiction finds that the Receiving Party has breached (or attempted or threatened to breach) any of the obligations set forth in this Section 10, the Receiving Party agrees that, without any additional findings of irreparable injury or other conditions to injunctive relief, it will not oppose the entry of an appropriate order compelling its performance and restraining it from any further breaches (or attempted or threatened breaches).

INDEMNIFICATION

11.1. By Pathanalytics. Pathanalytics will defend at its expense any suit brought against Customer, and will pay any settlement Pathanalytics makes or approves, or any damages finally awarded in such suit, insofar as such suit is based on a claim by any third party alleging that the Services infringe or misappropriate any Intellectual Property Rights in the U.S., Canada, European Union member countries or the United Kingdom. If any portion of the Services becomes, or in Pathanalytics’s opinion is likely to become, the subject of a claim of infringement, Pathanalytics may, at Pathanalytics’s option: (a) procure for Customer the right to continue using the Service; (b) replace or modify the Services to be non-infringing without materially impairing the functionality of the Services; or (c) terminate this Agreement and refund to Customer the pro-rated portion of any prepaid fees attributable to any unused Services, and upon such termination, Customer will immediately cease all use of the Services. Notwithstanding the foregoing, Pathanalytics shall have no obligation under this Section or otherwise with respect to any infringement claim based upon (v) the Customer Data (w) any use of the Services not in accordance with this Agreement or as specified in the Documentation; (x) any use of the Services in combination with other products, equipment, software or data not supplied by Pathanalytics; (y) any modification of the Services by any person other than Pathanalytics; (z) modification of the Services based upon specifications furnished by Customer (any of the foregoing circumstances under clauses (v) through (z) will be collectively referred to as a “Customer Indemnity Responsibility”). This Section 11.1 states the sole and exclusive remedy of Customer and the entire liability of Pathanalytics, or any of the officers, directors, employees, shareholders, contractors or representatives of the foregoing, for third party claims and actions described in this Section 11.1.

11.2. By Customer. Customer will indemnify, defend and hold Pathanalytics, its officers, directors, affiliates, subsidiaries, licensors, agents and employees (each a “Pathanalytics Party”) harmless from and against any and all losses, damages, liability, costs and expenses awarded by a court or agreed upon in settlement, as well as all reasonable and related attorneys’ fees and court costs arising out of or relating to: (a) a Customer Indemnity Responsibility; (b) Customer’s breach or alleged breach of any representation, warranty or obligation under the Agreement, or any violation of law; or (c) the use, transmission, access, disclosure, or other processing of Customer Data.

11.3. Procedure. The indemnifying party’s obligations as set forth above are expressly conditioned upon each of the foregoing: (a) the indemnified party shall promptly notify the indemnifying party in writing of any threatened or actual claim or suit; (b) the indemnifying party shall have sole control of the defense or settlement of any claim or suit; and (c) the indemnified party shall cooperate with the indemnifying party to facilitate the settlement or defense of any claim or suit.

TERM AND TERMINATION

12.1. Term. Unless otherwise specified on an applicable Service Order, this Agreement commences on Customer’s registration for an account, and shall continue in effect for thirty (30) days (the “Initial Term”). Thereafter, and unless otherwise specified in a Service Order, this Agreement and each applicable Service Order shall automatically renew for successive thirty (30) day terms (each a “Renewal Term”), unless either party provides notice to the other party of its intention not to renew prior to expiration of the Initial Term or the then-current Renewal Term. Customer must provide at least five (5) days prior notice and Pathanalytics must provide at least fifteen (15) days prior notice. Notification of such non-renewal from Customer to Pathanalytics must be provided as detailed in the Cancellation page on the Pathanalytics website, which must be confirmed by Pathanalytics. The Initial Term and all Renewal Terms will collectively be referred to as the “Term”.

12.2. Termination. Either party may terminate this Agreement immediately upon notice to the other party if the other party materially breaches this Agreement, and such breach remains uncured more than thirty (30) days after receipt of written notice of such breach. Pathanalytics may terminate this Agreement at any time without cause and without notice. In addition, Pathanalytics may terminate this Agreement upon notice to Customer if (a) Customer becomes the subject of a petition in bankruptcy or any proceeding relating to insolvency, receivership, or liquidation for the benefit of creditors; (b) in the event of non-payment in accordance with Section 6; or (c) Customer is on a free-tiered account and such account is inactive for a period of twelve (12) months or more. Upon termination, Customer shall not be entitled to any refund of any Fees previously paid to Pathanalytics for Services except in the event Pathanalytics terminates without cause or Customer terminates due to Pathanalytics’s uncured material breach, in which case Customer may be entitled to a pro- rata refund of any pre-paid and unused Fees advanced to Pathanalytics.

12.3. Effect of Termination. Upon termination or expiration of this Agreement for any reason: (a) all rights and obligations of both parties, including all licenses granted hereunder, shall immediately terminate (except that all payment obligations accrued prior to termination or expiration shall survive); and (b) each party shall comply with the obligations to return or destroy all Confidential Information of the other party, as set forth in Section 10.2. Additionally, Pathanalytics shall have no obligation retain any Customer Data after any termination or expiration of this Agreement and may delete all Customer Data, unless required by applicable law. All liabilities accrued under this Agreement prior to the effective date of termination and the following Sections will survive expiration or termination of this Agreement for any reason: 1 (Definitions), 2 (Modification of the Agreement), 4.3 (Suspension, Limitation and Termination of Access), 5 (Intellectual Property), 6 (Fees and Expenses; Payments), 8.4 (Disclaimer), 9 (Limitation of Liability), 10 (Confidentiality), 11 (Indemnification), 12.3 (Effect of Termination) and 13 (Miscellaneous).

MISCELLANEOUS

13.1. Marketing. Customer agrees that Pathanalytics may refer to Customer by name, logo and trademark in Pathanalytics’s marketing materials and website. Customer acknowledges and agrees that Pathanalytics does not certify or endorse, and has no obligation to certify or endorse, any of Customer’s products, services, or content.

13.2. Governing Law and Venue. This Agreement and any action related thereto will be governed and interpreted by and under the laws of the Commonwealth of Massachusetts, without giving effect to any conflicts of laws principles that require the application of the law of a different jurisdiction. Customer hereby expressly consents to the personal jurisdiction and venue in the state and federal courts located in Boston, Massachusetts for any lawsuit arising from or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. Customer may not bring any suit or action against Pathanalytics for any reason whatsoever more than one (1) year after the cause of action accrued.

13.3. Export. Customer agrees not to export, re-export, or transfer, directly or indirectly, any any software, technology or information forming a part of the Services or the Documentation in violation of any export control or other laws and regulations of the United States or any other relevant jurisdiction.

13.4. Severability. If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will remain enforceable and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.

13.5. Waiver. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

13.6. No Assignment. Customer may not assign its rights or delegate any obligations hereunder without the express prior written consent of Pathanalytics. Any assignment by Customer without the prior written consent of Pathanalytics shall be null and void. Pathanalytics may assign its rights or obligations hereunder without notice or consent; provided, however, that the Services shall continue to operate as specified in this Agreement. This Agreement shall inure to the benefit of each party’s permitted successors and assigns.

13.7. Force Majeure. Without limiting any other provision in the Agreement, Pathanalytics, or any Pathanalytics Party, is not responsible or liable to any Customer for delay or failure to perform its obligations hereunder in the event that any of Pathanalytics or Pathanalytics Parties’ operations or activities are affected by any cause or event beyond the sole and reasonable control of the applicable Pathanalytics Party (as determined by such party in its sole discretion), including, without limitation, by reason of any acts of God, equipment failure, threatened or actual terrorist acts, air raid, act of public enemy, war (declared or undeclared), civil disturbance, insurrection, riot, epidemic, pandemic, fire, explosion, earthquake, flood, hurricane, unusually severe weather, blackout, embargo, labor dispute or strike (whether legal or illegal), labor or material shortage, transportation interruption of any kind, work slowdown, any law, rule, regulation, action, order, or request adopted, taken, or made by any governmental or quasi-governmental entity (whether or not such governmental act proves to be invalid), or any other cause, whether or not specifically mentioned above.

13.8. Independent Contractors. Each party’s relationship to the other party is that of an independent contractor, and neither party is an agent or partner of the other. Neither party will have, and will not represent to any third party that it has, any authority to act on behalf of the other.

13.9. Notices. Where Pathanalytics requires you provide an email address, you are responsible for providing Pathanalytics with your most current email address. In the event that the last email address you provided to Pathanalytics is not valid, or for any reason is not capable of delivering to you any notices required/ permitted by the Agreement, Pathanalytics’s dispatch of the email containing such notice will nonetheless constitute effective notice. You may give notice to Pathanalytics at the following email address: info@Pathanalytics.com. Notice shall be deemed to have been duly given on the first business day following successful email transmission to Pathanalytics.

13.10. Entire Agreement. This Agreement, any applicable Service Orders, our Acceptable Use Policy, Data Processing Agreement, and, if applicable, our API Terms of Use constitute the final, complete and exclusive agreement of the parties with respect to the subject matters hereof and supersedes and merges all prior discussions between the parties with respect to such subject matters. Except as otherwise set forth in the Agreement, no modification of or amendment to this Agreement, or any waiver of any rights under this Agreement, will be effective unless in writing and signed by an authorized signatory of Customer and Pathanalytics.